The entire data uploaded by the users (to PointCross provided application over SaaS servers) while being used, is managed by the data controller. PointCross access to application is restricted to troubleshooting in case if the need arises (access to PointCross being granted and covered as a part of data sharing/data protection agreements with respective customers).
Our terms of services with AWS does include an agreement on data protection as per the requirements mandated by EU GDPR regulation. For additional details, please click here (refer clause number 83).
Yes. Please click here for more details.
Yes, PointCross has Data Deletion process as a part of our operational governance structure. Our procedure elucidates the steps to be taken by PointCross based on any specific request from our customers or action be performed if any as described in the respective customer agreements.